Shipping & Return

Our shipping rates are determined based on the product's weight, dimensions, and delivery destination. Below is an overview of our standard shipping rates:

• Shipping rates are calculated at checkout based on the selected method and destination.
• Taxes, customs duties, or import fees (for international orders) are not included in the shipping rate and must be paid by the customer.
• Shipping rates are calculated at checkout based on the selected method and destination.
• Taxes, customs duties, or import fees (for international orders) are not included in the shipping rate and must be paid by the customer.

NON RETURNABLE ITEMS

For the safety and quality assurance of our customers, the following items included in our robotic kits are considered non-returnable:

Non-returnable items may qualify for a replacement if they are defective or damaged upon arrival. Please contact our support team within [48 hours] of delivery to report such issues. Damage or altered Items that have been used, altered, or damaged by the customer. Items returned without original packaging, manuals, or accessories. Customized the assembled Items like Custom-cut parts or cables, Assembled circuit boards or modules.

SHIPPING RESTRICTIONS

Due to the nature of   our  products, some items may have shipping restrictions in certain regions. Hazardous or restricted components will comply with applicable shipping regulations.

Customs regulations often demand detailed documentation, including technical specifications and safety certifications, and some countries may impose import restrictions or tariffs on specific robotics technologies. Additionally, local laws may require pre-approval or adherence to safety standards before the product can be imported, while end-use certifications are often needed to verify the product's intended application, especially in regions with sanctions or security concerns.

ORDER TRACKING

Order tracking for robotic products is essential to ensure timely and secure delivery, especially given the complexity of shipping high-tech items. Once the order is dispatched, a tracking number is typically provided, allowing customers to monitor the shipment's progress through the courier's platform. Real-time updates, such as location, transit status, and estimated delivery time, help ensure transparency.

For international shipments, tracking may also include customs clearance updates, as robotic products often require specific documentation, such as invoices, certificates, and compliance details. Delays can occur due to customs inspections or regulatory checks, particularly if the product contains sensitive technologies or restricted components.

DELIEVERY TIME

The delivery time for robotic products depends on factors such as the product's origin, destination, shipping method, and any regulatory requirements. Domestic deliveries typically take a few days, while international shipments may take 1–3 weeks or longer due to customs clearance and compliance checks.

Our   products often require additional documentation, such as safety certifications and technical specifications, which can extend processing times. Shipping delays may also occur if the product includes restricted components like lithium-ion batteries or advanced technologies subject to export controls. To minimize delays, it is crucial to choose a reliable shipping provider, ensure all required paperwork is accurate and complete, and select an expedited shipping option if faster delivery is needed.

RETURN POLICY

Our return policy ensures a hassle-free experience for our customers. Products can be returned within specified timeframe, e.g., 30 days of delivery, provided they are in their original condition, unused, and in the original packaging. To initiate a return, please contact our customer service team at contact information to receive a return authorization.

 Once approved, the product should be shipped back to the designated address, and the customer is responsible for return shipping costs unless the return is due to a defect or an error on our part. Refunds or exchanges will be processed upon receipt and inspection of the returned item. Customized or specially ordered products may not be eligible for returns. Please review our full return policy on our website for additional details.

EXCHANGE

We offer an easy exchange policy to ensure customer satisfaction. To request an exchange, please contact our customer service team at [contact information] with your order details and the reason for the exchange. Once approved, ship the product back to the address provided, and we will process the exchange upon receipt and inspection of the item.

Customers are responsible for shipping costs associated with the exchange unless the exchange is due to a defect or an error on our part. Please note that customized or specially ordered products may not qualify for exchange. For more information, refer to our full exchange policy on our website.

DELIVERY ISSUE

Delivery issues with our products can arise due to the unique characteristics of these items, such as their size, weight, and the inclusion of sensitive or regulated components. Common issues include delays caused by customs clearance, especially for international shipments, as robotic products often require specific documentation like compliance certificates and detailed invoices.

Shipping restrictions for components like lithium-ion batteries may also lead to extended transit times or rejected shipments if packaging requirements aren’t met. Additionally, damage during transit can occur due to the fragile nature of certain robotic parts, underscoring the importance of secure and protective packaging. To address these challenges, customers should ensure all documentation is complete, track shipments closely, and contact the shipping provider promptly if any issues arise. Reliable carriers with experience handling high-tech products can also help mitigate delivery problems.

RETURN SHIPPING

Our return shipping policy is designed to make the process smooth and transparent for our customers. If you wish to return a product, you are responsible for the return shipping costs unless the return is due to a defect, damage during transit, or an error on our part. In such cases, we will cover the return shipping expenses.

To ensure a successful return, the product must be securely packaged in its original packaging, along with all accessories and documentation. We recommend using a trackable shipping service to avoid any issues during transit. For further assistance or to initiate a return, please contact our customer service team at contact information. Detailed guidelines can be found in our full return policy on our website.

REFUND

Refunds are issued for eligible returns once the product has been received and inspected. To qualify for a refund, the robotic product must be returned in its original condition, unused, and with all accessories, components, and packaging intact. Refunds will be processed back to the original payment method within  7-10 business days after approval.

Please note that return shipping costs are the customer's responsibility unless the return is due to a defect, damage during transit, or an error on our part. Customized robotic products or those with tampered software or hardware may not qualify for refunds. For further details, please review our full refund policy or contact our customer service team at [contact information].

Estimated delivery times will depend on the shipping method selected at checkout and the destination. Standard shipping usually takes 3-7 business days within the domestic region. International orders may take longer.

If you would like to return an item, please contact our customer service team within 30 days of receiving your order to initiate the return process. We will provide you with instructions on how to return the item.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service for returning items, as we cannot guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.